Effective Date: 10/01/2025

At Heavy Record, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website, purchase our products, or contact us. By using our website and services, you agree to the collection and use of your personal data as described in this policy.

1. Personal Data We Collect

We collect the following personal data:

• Name, email address, phone number, and shipping address.
• Payment information (debit/credit card details, PayNow etc.).
• Purchase history.
• Web Analytics: Information about your browsing behaviour on our website, such as IP address, device information, and browsing patterns.
  
  

2. How We Use Your Data We use your data to:

• Process and fulfill orders.
• Communicate with you about your orders and promotions.
• Improve our website and customer experience.
• Send promotional emails if you have opted-in.
  
  

3. Data Protection

We implement industry-standard security measures to protect your data. We use encryption for online transactions and ensure that only authorised personnel have access to your information.

4. Sharing Your Data

We share your data with trusted third parties like payment processors and shipping providers to fulfill orders. These partners are required to protect your data and use it only for the purposes specified by us. We do not sell or rent your personal data to third parties.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies help us remember your preferences and improve the functionality of our website.

6. Your Rights

You have the right to access, correct, or delete your personal data. You can also opt-out of marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Retention

We retain your data as long as necessary for business purposes or as required by law. After that, we securely delete or anonymize it.

8. Changes to This Policy

We may update this policy. The latest version will be posted on our website with the updated date.

9. Contact Us

If you have any questions, please contact us at:

• Email: heavyrecordstore@gmail.com
• Instagram: heavyrecord.store